FRequently Asked Questions
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We make it easy for you to get copies of your health care records. Records are maintained for seven years from the end of services.
You can reach out to request records in any of these ways:
1) email practice owner at lisa@solstice-counseling.com
2) message via the client portal
3) call or text (512) 598-0113
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You can contact the Texas Behavioral Health Executive Council (BHEC), the licensing authority in these ways:
333 Guadalupe St., Ste. 3-900
Austin, TX 78701
Tel. (512) 305-7700
1-800-821-3205 24-hour, toll-free complaint system.
The Council is open Monday through Friday, 8:00 A.M. to 5:00 P.M., but closed on state holidays.
BHEC Verify Therapist’s License
(Lisa Gianandrea, License No. 85799)
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You have the right to file a consumer complaint (as outlined in Texas Health & Safety Code Section 181.103).
Find Instructions: Complaint instructions and forms are available on the website of the Texas Health and Human Services Commission (HHSC) or our specific licensing board, Texas Behavioral Health Executive Council (BHEC).
Consumer Protection Hotline:
(800) 621-0508
BHEC Contact Info:
333 Guadalupe St., Ste. 3-900
Austin, TX 78701
Tel. (512) 305-7700
1-800-821-3205 24-hour, toll-free complaint system.
The Council is open Monday through Friday, 8:00 A.M. to 5:00 P.M., but closed on state holidays.